Apple in Hot Water Over Refusal To Service “Bricked” I-Phones.

The regulator is accusing the U.S. tech giant of violating consumers’ rights by refusing to service certain iPhones and iPads that were disabled by a software update.

Some iPad and iPhone users who used third parties to fix broken screens later received an error message after downloading an Apple software update, rendering their devices unusable, according to the Australian Competition and Consumer Commission.

Through the software update, Apple effectively “bricked” devices repaired by third parties and then “refused to look at or service” them, the commission said, calling it a breach of Australian consumer law.

If Apple loses the case, it could face a steep fine. The commission said it had identified 275 consumers affected by Apple’s alleged refusal of service. The maximum penalty per violation is $1.1 million Australian dollars. (about $830,000)


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